Are you experiencing any of the following issues?

Quickly find the solution below

Q: The device doesn’t respond when I plug it in for the first time.

A: Please check whether the product packaging and accessories are intact to ensure it hasn’t been damaged during shipping.


Check the outlet and power cord: try plugging the straightener into a different socket and gently move the cord near the device to make sure there’s no loose connection.

 Press and hold the power button for 3 seconds, check if the indicator light turns on, and wait for it to heat up.

Q: The device stopped working after using it for a while.

A: Clean the plates: use a damp cloth (without soap) to wipe both plates. Sometimes hair spray or dust buildup can block heat transfer.
 
  Power cycle the device: unplug the straightener, wait 30 seconds, then plug it back in. Press and hold the power button for 10 seconds to reset the device.
 
  Check the outlet and power cord: try plugging the straightener into a different socket and gently move the cord near the device to ensure there’s no loose connection.

Q: Is it suitable for international travel?

A: Absolutely! It’s dual-voltage (100–240V) certified, making it the perfect companion for global travelers — from cozy cafés in Paris to cherry blossom spots in Tokyo.


 Simply pack it in your carry-on and enjoy effortless styling anywhere you go.


 ðŸ“ŒPlease note: the product comes with a U.S. standard plug. Before traveling, check the local plug type at your destination. If it differs, you’ll need a plug adapter to use it safely.

 If you have any questions or encounter any issues, please don’t hesitate to contact our official customer service team.

 We’ll get back to you as soon as possible and are always happy to assist you.

 Your satisfaction is our top priority — we’re here to help every step of the way. 🌿

EMAIL✉: support@furiden.com

What is your refund policy?

We guarantee that at the time of shipment that your product is free from defects in materials and workmanship, and that it will meet the specific requirements detailed on the lot-specific datasheet provided with the product. Should you have a technical issue with a product, please contact our technical support services.

Can I return the product?

All returns must have prior authorization from EcomSolid, and are subject to a 25% restocking fee on the items plus any shipping & handling charges. Products must be shipped back to us within 7 working days of receipt of the items. Return condition must be the same or equivalent to EcomSolid original packaging.

I ordered the wrong product. What should I do?

We will consider taking the product back, subject to a 25% restocking fee on the items plus any shipping & handling charges. The customer is responsible for shipping charges to and from us for both the returned product and the new replacement product.

My product was damaged upon arrival. What should I do?

Malfunction and/or breakage/damage resulting from any external factors after delivery of product is covered under our terms of warranty. Please notify us within 24 hours of receiving the goods. After this period or if the product was not stored as directed on the datasheet, we are unable to honor a warranty claim.